Frequently Asked Questions

‍About AbriCare

Q: What is AbriCare?
A: AbriCare is a mission-driven personal care services (PCS) organization helping seniors and adults with disabilities live safely and independently at home through compassionate care and tech-enabled operations.

Q: What makes AbriCare different from other home care providers?
A: Investment in our care team, so that they are empowered to provide the highest quality care to all clients. A few highlights: 

• Highly trained, supported, and valued care team
• Reliable communication and follow-through
• Technology-enabled scheduling, transparency, and quality oversight

Q: What services does AbriCare provide?
A: Personal care, homemaker services, respite, companion care, and support with activities of daily living (ADLs) and instrumental ADLs (IADLs). This includes basic nursing services (such as weekly medication setups) based on state-authorized care plans.

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Getting Started With Services

Q: How do I begin receiving care?
A: We are here to help you navigate the intake processes and get you quickly and efficiently to the care you deserve. We’ll walk you through the entire referral process, from initial assessment to onboarding with your Home Care Specialist. Contact us via phone (+1 (816)-816-9833) or online referral form. 

Q: Can private-pay clients use AbriCare?
A: Yes. We offer flexible private pay options.

Q: How quickly can services start?
A: Timing varies by location and staffing levels, but most clients start within 3–7 days of assessment.

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Care Team & Training

Q: Who are AbriCare’s Home Care Specialists?
A: We employ trained, background-checked, and supervised Home Care Specialists committed to person-centered care.

Q: What training do AbriCare Home Care Specialists receive?
A: Abricare is committed to ensuring Home Care Specialists are equipped with the tools and resources to support clients. We provide comprehensive training, including: 

• State-required PCS training
• AbriCare’s proprietary onboarding and competency checks
• Condition-specific training for unique client needs (i.e., dementia care or advanced care)
• State-required annual in-service training
• Ongoing skills training

Q: Will I have the same Home Care Specialist each visit?
A: We prioritize continuity. While some schedule changes may happen, we work to keep a consistent team serving each client.

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Care Delivery & Quality

Q: How does AbriCare ensure quality care?
A: Each Abricare agency has a dedicated team to ensuring high-quality care, focused on the following: 

• Regular supervisory visits
• Real-time electronic documentation
• Client and family check-ins
• Rapid escalation protocols for concerns
• Data-driven monitoring of service quality and reliability

Q: What happens if a Home Care Specialist is sick or cannot make a shift?
A: Our scheduling team works quickly to reassign a Home Care Specialist and to keep you informed of any updates.

Q: Can I request a different Home Care Specialist?
A: Yes. We want every client to feel comfortable and supported. Just contact your branch and speak to anyone to make your request. We will be happy to assist you.

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Safety & Compliance

Q: Are employees – especially those coming into my home – background checked?
A: Yes. All employees undergo state and federal checks.

Q: Is AbriCare licensed and insured?
A: Yes. We meet or exceed all Missouri DHSS and HCBS provider requirements.

Q: How do you handle emergencies?
A: Safety is our top priority. Home Care Specialists are trained to:

• Stay with the client (if safe)
• Call 911 when needed
• Notify AbriCare leadership immediately
• Document actions in real time

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Scheduling, Changes & Communication

Q: How do I update my schedule or care needs?
A: Contact your branch by calling directly. We will respond within the same business day.

Q: What if I need to adjust my hours?
A: If you feel you need to adjust your schedule with your Home Care Specialist, please let your Home Come Specialist know, or call the branch directly. We will reassess promptly to understand if a care plan adjustment is needed. If required, we’ll submit required changes to payors on your behalf.

Q: What are AbriCare’s operating hours?
A: Office hours are 8:00 am to 5:00 pm local time, and care services are available 24/7 depending on client needs. Offices will be closed on major holidays; however a staff member will always be available via our on-call service line.

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Costs & Payments

Q: How much do AbriCare’s services cost?
A:

• Medicaid services follow state reimbursement rules
• Private-pay rates vary by location and service level
  Contact us for a free quote.

Q: Do you offer financial guidance or assistance navigating benefits?
A: Yes. Our team helps clients understand eligibility, waiver programs, and funding options.

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For Prospective Employees

Q: How do I apply to work at AbriCare?
A: Visit the Careers page to apply online. If you don’t see a role that fits your skills, please fill out the inquiry form.

Q: What benefits do AbriCare employees receive?
A: AbriCare is committed to support all teammates with a competitive benefits package. A few key components are: 

• Competitive pay
• Health & supplemental benefits
• Paid training
• Flexible schedules
• Career pathways and advancement opportunities

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For Community & Referral Partners

Q: How do hospitals, case managers, and community organizations refer clients?
A: Through direct email or by contacting a local branch or the Central Intake Team. Call our direct line to be routed to the appropriate person (+1 (816)-816-9833).

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General

Q: Where is AbriCare located?
A: We are opening locations across Missouri, with our first branch located in North Kansas City.

Q: Who can I contact with questions?
A: Visit our Contact page or call your local AbriCare office for any support needs.